The Customer Service Representative is responsible for answering and handling inbound calls from client employees as well as conducting outbound calls for follow up as required.  All calls are recorded and can be evaluated according to quality and efficiency guidelines.  The Customer Service Associate will greet the employee, answer concerns and questions educating them on their benefits, and solve complex issues relating to their health, savings, retirement plans and human resource related issues.  The Customer Service Associate will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.  You must be able to handle a high call volume while maintaining an exceptional level of customer service.  This position requires practical experience dealing with customers.

Job Description:

Work in a positive, team-oriented and structured call center environment

Receive calls from employees with questions about benefits

Process transactions, answer questions, resolve issues and respond to inquiries

Calls may be related to health, savings, retirement plans, or other human resource-related services

Handle incoming and follow up calls with customers

Develop in-depth understanding of customer’s needs

Identify and resolve customer issues

Provide any additional information as required

Use computer programs in Windows-based system to access appropriate information for individual customers

For complex inquiries, research the information and follow up as required

 

The base pay for this position is $15 per hour, and this is a contract to hire position.

 

If this position sound like a good fit for you, please continue to read on ...

You must be 18 years of age or older to qualify for this opportunity. 

 

 Qualifications:

College degree or Junior College degree in addition to 1 year full time customer service related experience in financial services and/or health care industry, or High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry.

Must be willing to submit to a credit check, employment check, criminal background check, drug screen and skills tests. 

Must be comfortable working in a fast-paced learning environment

Strong computer skills required

 

 

If this sounds like an opportunity you're interested in pursuing, please complete the form below and select the Begin Interview Process button.

We look forward to your responses and we appreciate the time you are taking with us today.

 

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